FREQUENTLY ASKED QUESTIONS
Business Location and Hours
Where are you located?
Because nearly 100% of our business is performed on-line and over the phone, we do not keep a regular commercial location. We work out of a home office. That being said some of our customers still prefer to meet in person which is always a welcome treat for us to meet them face to face. We love our customers, and if you too would like to visit with us in person you will find us at 1029 Majestic Dr, Washington, UT 84780.
Being mobile also allows you to contact us more easily with extended hours throughout the day. We typically answer phone calls from 8:00AM through 6:00PM.
You can call us at (435) 574-4122
Placing Your Order
How do I make a reservation?
Planning an event is stressful enough. Your time is important, so we try to make the process as simple and easy for you as possible. Usually, a phone call is all you need to make in order to secure a date and initial quantities and items for your event. You can reach us at (435) 574-4122. We keep a busy schedule so if you don’t reach us on the first try please leave a message and we will get back to you as quickly as possible.
How early should we book a reservation?
As early as possible and with as much initial information as you can supply. Dates and products are on a first come first served basis. Whether you call early, or late, we will always try our best to accommodate your needs. We are here to make your event successful.
There are two important aspects to consider. First, Spring and Fall are the busiest times of year and the weekends fill up fast (Thursday-Saturday). Secondly, during those busy times of the year, it is often more of a question of product availability then actual dates, which is a fact that applies to all of the rental companies in the Southern Utah region. Outside these busy seasons, you still want to call as early as possible to put your claim on the products that will make your event successful before someone else does.
What about payments and deposits?
To accommodate and serve as many people as possible we require a 50%, non-refundable, reservation deposit to secure your date and rental items. Reasonable adjustments (not full cancellations) to your order are accepted. If for some reason your date changes we will make every effort to accommodate you, but cannot guarantee quantities and availability. We also require a credit card on file for any additional charges that may be incurred for such things as cleaning fees, damaged goods, or last-minute additions. All rental items must be paid in full upon delivery. Once equipment has left our warehouse to be delivered to you, we, unfortunately, cannot reduce or cancel the rental charges. Planning services may have separate payment terms. See contracts for details.
Delivery and Pickup Orders
What are your delivery terms and costs?
We save you the time and hassle by providing delivery to your event location for a standard $60 fee within the St. George area. This fee includes both drop off and pickup. This fee does not include the moving or carrying of equipment up or down stairs, steep inclines, across ruff terrain, or more than 100 feet from our trailer/truck. If necessary, ‘Special Service’ arrangements can be made in advance of for a nominal fee. We will be happy to accommodate your special needs. Out of area fees vary based upon distance from our home office.
Please allow time to inspect and count all equipment upon delivery, and to verify our counts upon pick up. Discrepancies must be addressed at the time of service.
Some products are only for hire as part of our event services meaning we will deliver and set up regardless. Examples include tents, lighting, stage, dance floors, heaters, and misters.
Rental items must be returned and neatly stacked to the same location as they were left. If chair pallets or carts were left behind the items must be placed back onto them.
Once equipment has left our warehouse to be delivered to you, we, unfortunately, cannot reduce or cancel the rental charges.
Where do you deliver?
Our primary service area includes the following towns and areas:
- Cedar City
- Duck Creek
- Pine Valley
- Santa Clara
- Springdale / Zion National Park
- St. George
Our general delivery areas are Washington and Iron Counties. We have also delivered as far as Logandale, NV, Page, AZ, and Great Basin NP, NV. If you need it, and we have it, we will deliver whatever your event requires.
Call us today at (435) 574-4122 to see if we can service your area.
What are your hours for delivery and pickup?
You may specify morning (8am-noon) or afternoon (noon-5pm) delivery service and we will do our best to accommodate you. You are welcome to call us the morning of service and we will do our best to provide you with a more accurate time range for your stop. On any given day we have several trucks on the road to service our customers. Each truck may make several stops. Sometimes due to unforeseen circumstances, a driver may be detained at one location, which unfortunately delays the rest of the routed stops. It is best to have us deliver your order the day before your event. There will be no additional rental charges incurred. If timing is critical, we can arrange ‘Time Specific’ service.
Pickup times at our address can be anytime between the hours of 9:00AM and 6:00PM as your schedule requires. Sometimes that may mean no one will be home, but your items will still be staged and ready for you when you arrive.
Is delivery required or can I pick up my order?
Delivery is optional however we highly suggest it as you receive the most value for your time. If you still prefer to pick up yourselves our address is 1029 Majestic Dr, Washington, UT 84780.
Some products are for hire only as part of our event services meaning we will deliver and set up regardless. Examples include tents, lighting, stage, dance floors, heaters, photo booth, and misters.
You will be held financially responsible for any damage incurred while transporting our equipment. Use of an enclosed trailer is recommended.
Do you provide set up and take down services?
Some items, such as tents, staging, flooring, photo booth, etc. require professional set up. This service is included in the rental rate. Full service set up and take down of other items, such as tables and chairs are available for an additional charge. These arrangements must be made before your scheduled service.
General Rental Questions and Policy
What do I do if something is missing, is broken, or breaks?
We insist that you inspect and count all rental items when received to ensure that everything that is stated in the contract is in good order. Any discrepancies should be reported to our office immediately and we will try to correct the problem or adjust your contract prior to your event. Please do not wait until after your event to report any discrepancies. If something arrives broken, or otherwise unusable, please make a note, call us, and text a picture to us if you can. We want to make your event as smooth as possible and will make every attempt to correct the situation. You are responsible for the security of our equipment while in your possession. Please make sure that all items are in a secure location and protected from the weather. Missing and broken items are billed at replacement value and these charges will be billed to your credit card on file.
Do we have to clean the equipment before returning it?
Yes. Please remember these are rental items that get heavy use and in some cases abuse. It is difficult to inspect every item for uncleanliness. For most items, all that we ask is that you return equipment in the same condition as you received it. Linens need to be dry, shaken out, and placed in the return bag provided. Tables and chairs should be wiped clean from any food, spills, and footprints (yes, people stand on them). Tables must be free of plastic covers, tape, etc. Cleaning charges are at least 50% of the daily rental rate and are payable upon discovery of soiled condition.
What is a rental period and associated costs?
Typically, a rental period is “one day of use”. Pickup or delivery is often done the day before an event, or early on the same day. Returns and pickup usually occur the morning after your event. Because we are closed on Sundays, except for rare instances, all Saturday rentals are picked up on Monday morning. In each of these scenarios, you would be billed for only one multiple of the daily rate. Multiple day events will incur additional charges, but usually at a reduced daily rate.
If you, or your venue, require a late night pickup (after 10:00 PM) we charge an after-hours fee ranging from $60-$250 depending on the size of job and number of employees required to work late into the night.